Refund & Cancellation Policy
Fancyla Jewellery Private Limited Refund and Cancellation Policy
At Fancyla Jewellery Private Limited, we strive to ensure customer satisfaction with every purchase. Please review our refund and cancellation policy below:
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No Refunds: We do not offer refunds. Customers can exchange their products either for the same product variant or another product of similar value.
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7-Day Exchange Policy: Customers have 7 days from the date of order to request an exchange.
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Condition of Returned Items: Items must be returned in their original, unused condition with all original packaging and tags intact.
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Right to Reject Exchange Requests: We reserve the right to reject any exchange requests if any malpractice is found, such as the return of a different or used product.
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Damaged Product: In the case of receiving a damaged product, customers must provide valid proof of the damaged product, such as an unboxing video, to initiate an exchange.
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No Cancellations: We do not offer cancellations. Customers can exchange products but cannot cancel or receive a refund for their order.
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Exchange Request: Customers must contact us at info@fancyla.in to initiate an exchange or return request.
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Inspection and Verification: We may take up to 7 working days to dispatch the replaced item after receiving the original item and completing a valid inspection and verification process.
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Exchange Shipping Costs: The customer is responsible for any shipping costs associated with returning the original item for an exchange.
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Non-Exchangeable Items: Certain items may not be eligible for exchange, such as customized or personalized products. These will be clearly marked on the product page.
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Communication: All communications regarding exchanges and returns must be done via email to ensure proper documentation and tracking.
By making a purchase on Fancyla.in, you acknowledge that you have read, understood, and agreed to this refund and cancellation policy. We reserve the right to modify this policy at any time, and such modifications will be effective immediately upon posting on our website.
Contact Information: For any inquiries or support related to exchanges or returns, please contact us at info@fancyla.in.
Fancyla Jewellery Private Limited